Refund Policy

Last updated: 19 July 2026

This policy explains how billing, cancellations, and refunds work for Veyra subscriptions. Payments are processed by our reseller and Merchant of Record, Paddle.com.

Free pilot

Every new agency starts with a free pilot period — no card required. You are not charged during the pilot, so you can evaluate the product before paying anything.

Subscriptions

After the pilot, Veyra is billed monthly for the agents you have activated, in USD. Your subscription renews automatically each month until you cancel.

Cancelling

You can cancel any time from your workspace or by emailing us. When you cancel, your subscription stops renewing and you will not be billed again. You keep access until the end of the period you have already paid for.

Refunds

If you are not satisfied, contact us within 14 days of a charge and we will provide a full refund for that billing period. We also refund any charge made in genuine error. Because you can evaluate the service during the free pilot, partial-month refunds after the 14-day window are handled case by case at our discretion.

How to request a refund

Email hello@veyra.ai with the email address on your account and the charge you would like refunded. We aim to respond within 2 business days. Approved refunds are returned to your original payment method by Paddle.

Contact

Any questions about billing or refunds? Email hello@veyra.ai.