Refund Policy
Last updated: 19 July 2026
This policy explains how billing, cancellations, and refunds work for HQveyra subscriptions. Payments are processed by our reseller and Merchant of Record, Paddle.com.
Free pilot
Every new agency starts with a free pilot period — no card required. You are not charged during the pilot, so you can evaluate the product before paying anything.
Subscriptions
After the pilot, HQveyra is billed monthly for the agents you have activated, in USD. Your subscription renews automatically each month until you cancel.
Cancelling
You can cancel any time from your workspace or by emailing us. When you cancel, your subscription stops renewing and you will not be billed again. You keep access until the end of the period you have already paid for.
Refunds
The free pilot exists so that nobody has to buy this on trust. You connect your own WhatsApp number, load your own catalogue, and watch it answer your own customers — before a card is ever entered. By the time you are charged, you have already seen it work.
So the refund we offer is a specific one, not a change-of-mind window. If something on our side is broken or does not do what this site says it does, tell us within 14 days of a charge. If we cannot put it right, you get that billing period back in full. We also refund any charge made in genuine error — a duplicate, a plan you did not activate, a renewal after you cancelled.
What we do not refund is a month you used and then decided you would rather not have paid for. Beyond the 14 days we look at each case on its own facts, and we would rather be fair than clever about it.
How to request a refund
— or write to hello@hqveyra.com — and tell us the email address on your account and the charge you would like refunded. We aim to respond within 2 business days. Approved refunds are returned to your original payment method by Paddle.
Contact
Any questions about billing or refunds? .