Question 1

Does it use my own WhatsApp number?

Accepted Answer

Yes. Your agent answers from your own business number, using your own provider credentials. HQveyra never sends from a shared number, and your customers never see a third party.

Question 2

What happens when it does not know something?

Accepted Answer

It says so, once, and hands the conversation to you — the thread is flagged in your inbox with what the customer asked, the agent stops replying on it, and you get an alert. It does not guess, and it does not keep the customer talking to a machine that cannot help.

Question 3

What happens when my free trial ends?

Accepted Answer

The agent stops replying. Every lead and conversation it captured stays in your workspace, and activating a plan switches it back on with all your settings intact. You never lose the leads, only the replies.

Question 4

Do I need a website?

Accepted Answer

No. WhatsApp works on its own. If you do have a website, an optional chat widget lets the same agent answer visitors there too, using the same catalogue.

Question 5

What if my customers write in Urdu, Arabic or a mix?

Accepted Answer

It replies in the language and the script they used — Urdu in Urdu, Roman Urdu in Roman Urdu, Arabic in Arabic — and it keeps your prices and references exactly as you wrote them.

Question 6

Can I check what it is about to send?

Accepted Answer

Yes. Approval mode holds every reply for you to read, edit or reject before it goes out. You can also set opening hours, so replies are written immediately and delivered when you next open.

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