Help & Setup Guide
Everything you need to get your AI agent live — answering customers from your own WhatsApp number, in their own language — in a few minutes. Stuck on anything? — a real person answers.
Get started in 4 steps
In your dashboard, open the Agent Store and activate your agent. During your free pilot every feature is unlocked, so you can try the whole thing before paying.
This is what lets your agent answer customers from your own number. Takes about five minutes — full steps below.
Whatever you sell — properties, vehicles, treatments, courses, policies. Add them one at a time, import a spreadsheet, or paste a supplier's list and let the agent read it. This is the only thing it is allowed to quote from, which is why nothing it says can be invented.
Tell it when you are open, what tone to use, and anything it should always say — delivery terms, deposit rules, your address. Outside your hours it holds replies until you open, or sends the message you choose.
Connecting your WhatsApp (step by step)
HQveyra connects to WhatsApp through Green API. It takes about five minutes and you only do it once.
- Go to green-api.com, create a free account, and click Create an instance. Pick a paid plan if this number is going to run your business — the free one sleeps.An instance appears in your list with a status of “not authorised”.
- Open that instance and scan the QR code with the WhatsApp on your phone: WhatsApp → Settings → Linked devices → Link a device.The status changes to “authorised”. Use a number kept for the business, not your personal WhatsApp — this one will be answering on its own.
- On the same page, copy the three values: ApiUrl, idInstance and apiTokenInstance.apiTokenInstance is the long one. It is a password — anyone holding it can send messages as you.
- In HQveyra: Dashboard → WhatsApp → Green API. Paste all three and press Save.The WhatsApp card turns green and says Connected.
- Back in Green API: Settings → Webhooks. Turn on “Incoming messages and files”, then paste the Webhook URL and the Authorization header shown on your HQveyra WhatsApp card.Green API shows the webhook URL saved against your instance.Do not skip this one. Without it your agent can send but will never receive — messages arrive on your phone and nothing appears in HQveyra. Every setup that looks connected but stays silent failed here.
- From a different phone, send a message to your business number.Your agent replies within seconds, and the conversation appears in your HQveyra inbox. If it does not, go back to step 5.
Prefer help doing this? Email us and we’ll set it up with you on a quick call — free.
What about the official Meta API?
It is coming. Meta’s WhatsApp Cloud API needs Facebook Business Verification — Meta reviews the company’s registration and address before it opens the door — and ours is in progress. We will not write you a guide for something you cannot complete today.
Nothing is waiting on it. Your agent runs on the connection above, on your own number, from five minutes from now. When Meta verification comes through we will move anyone who wants to move, and it will not change how anything works for you — same inbox, same catalogue, same replies.
Frequently asked questions
Is it really free to start?
Yes. Every new account gets a 14-day pilot with 300 free AI replies and every feature unlocked — no card required. You only pay once you choose a plan.
What kind of businesses is HQveyra for?
HQveyra is built for three: estate agents, car dealerships, and home services — plumbing, air conditioning, electrical, cleaning and the trades alongside them. All three sell from a catalogue with real prices in it, which is what lets the agent quote without inventing. When you sign up you pick one, and the whole app adapts: its vocabulary, its catalogue fields, the questions it asks, and the rules it may never break.
Can it quote a price it isn’t sure about?
No, and this is the part that is enforced in code rather than asked of the AI. Every figure in a reply is checked against your catalogue before it is sent. If your customer asks about something you have not loaded, the agent says so and offers what you do have — it never estimates, and it never rounds.
What happens if a customer asks something it can’t answer?
It stops guessing and hands the conversation to you. The thread is flagged in your inbox with the reason, so whoever opens it knows why before they know what to say.
What languages does it speak?
The agent detects your customer’s language and replies in it automatically — English, Urdu, Hindi, Arabic, and more. You can also fix it to one language in Settings.
Is my data safe?
Yes. Your workspace is private to you, your WhatsApp credentials are encrypted, and your customers’ information is never shared with other businesses.
Can I pause the agent or take over a chat?
Anytime. You can pause the whole agent from your dashboard, or take over any single conversation with one tap — the AI goes quiet on that chat until you hand it back.
More questions? See Pricing, Terms and Privacy, or and we'll answer.